People are Saying About
pleasant shopping experience, with a level of customer care I did not expect
from an e-tailer. Ordered online. Got a follow-up phone call within the
hour. Got an email letting me know when the item would ship. Got a second
phone call, confirming the item had shipped, with the carrier info and the
tracking info. I do ALL of my shopping online, and this e-tailer really
stood out in terms of customer care. On top of that, they had the best price
I have no qualms
whole-heartedly recommending OurStore.com. After placing my order, they
phoned me to confirm the order and tell me that it was back ordered and that
they would not be charging my credit card until the plasma screens were
shipped. Then they phoned me several times later to give me an update on the
order and the status of their back orders. Finally, they called to tell me
it shipped, gave me the tracking number and said to call if any problems
happened. As I tracked my shipment I noticed that it was stalled in transit.
I called the shipper and my account rep, who also called the shipper. In
less than one hour, both my account rep and the shipper called me back to
give me an update on the delivery, confirm a delivery time, and arrange for
the shipment to be carried up to my apartment instead of being dropped off
in the lobby of my building. I couldn't be happier with the price, the
service, the feedback and the whole experience. This was the first time I
purchased such an expensive item on the web. I can tell you that these
people are honest and service oriented. I would definitely buy from them
company was very easy to deal with and very responsive. I had occasion to
email and talk with an account manager several times as I changed my order
and shipping and each time she provided exceptional customer service. The
shipping company used, AIT, was prompt and courteous. My 42 inch Panasonic
plasma arrived in perfect condition. Overall a great experience during the
busy Christmas season. I look forward to doing business with this company
I have nothing but
good things to say about my purchase of a Panasonic Plasma TV. The shipping
charges were the lowest I have seen for a plasma TV, which by the way was
well packaged. I even received a call asking me if the TV arrived OK and was
working. Very nice people to deal with. I highly recommend anyone to
purchase from them.
used Ourstore.com twice for plasma purchases -- a 37
upstairs, and a 50 downstairs. Their prices are the lowest around. Both
times, I received prompt customer service and well-packaged products. When
buying items that cost in the fives of thousands of dollars, its important
to make sure you trust the store you're buying from -- especially when
buying over the Internet! I have no qualms about Ourstore.com, and
anticipate buying from them again!!!
The overall service provided by the merchant was excellent. There was a problem with the delivery company, which had nothing to do with OurStore.com. The shipping company failed to arrange for delivery after they had received the item from the merchant. That resulted in a long delay in the actual delivery. OursStore made up for the mistake of the shipping company personnel. I am very pleased with the item, the price and the customer service that OurStore.com provided. When the delivery was finally arranged the delivery person was very helpful and professional. I would definitely recommend this merchant and buy from them again.
I was a little
leery of purchasing a $3000 plasma TV from an unknown, seemingly small
online merchant, but I was pleasantly surprised. The customer service was
excellent from my first phone call to the numerous follow-up phone calls
from the company regarding my purchase. I was disappointed that the item
wasn't initially in stock and kept getting delayed, but that was no fault of
the store as they were awaiting shipment from the manufacturer.
Nevertheless, the vendor kept me updated as to the progress of the order and
final shipment and they initiated numerous phone calls after delivery to
ensure the order was delivered satisfactorily and that I was satisfied with
the purchase. I would definitely recommend this vendor for future purchases.
extremely impressed with how rapidly my order was confirmed and shipped. E
mail contact was excellent and I received a phone call about the arrival of
my shipment and when to schedule delivery in DAYS! The phone contact was
easy and I spoke to a real living person and not some annoying automated
system. The delivery was as scheduled and all my products were in excellent
condition. I would just like to add that my order was for rather large and
bulky items and that the whole experience was a pleasant one to say the
least. I would not hesitate to do business with again, or recommend Ourstore.com
My experience with
OurStore.com was exceptional. My TV was delivered promptly, undamaged, and
at a very competitive price. The associate I dealt with was pleasant,
knowledgeable, and courteous. I will look to them for future purchases.
provided fast, hassle-free service, and good communication. I knew exactly
when to expect my shipment. And, they have some of the best prices on the
They shipped it
right away when they said they would, they responded to my e-mail requesting
a tracking number almost immediately. It arrived on time, and worked fine. A
perfect online shopping experience
I was very
impressed with the information available to me about my purchase and the
speed of the delivery. Due to technical problems on my end, I had to contact
the customer service department to verify my order. I was extremely pleased
with the professional, courteous, and prompt response I received.
I was extremely
pleased with my purchase, and the money that I saved using OurStore.com,
Inc. I would recommend them highly to other on-line shoppers! Thanks again
for the great product at a great price!
After placing my order with
OurStore.com, I wanted to get an idea of when my order would be shipped. I
called and talked to the Internet employee, and he went out of his
way for me. I placed my order after 3pm and he was able to call his
distributor and get my order shipped out the same day instead of waiting for
the next business day. This happened the day after Christmas too. Thanks
OurStore.com! You got my business.
Despite it being the week before
Christmas, they met their delivery promise. Amazon, which charged me extra
to make delivery by Christmas, didn't.
I had been on a waiting list for
a Palm Vx for over two months and kept getting the run around from this
other company. I thought the price was great so I stayed on their waiting
list. I then found OurStore.com had the item in stock for only 10
dollars more. I ordered it and received it the very next day. They kept me
informed of the shipping status. The service was better than expected, and
better than any online service I have used to date. Although I did it
online, the service was more personal than other services I have used.
availability are subject to change without notice. The technology market
changes on a day to day basis, and because of this, Ourstore.com can not offer
any price protection or price guarantees. Please contact us at
1-800-942-2120 for the latest information.